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Frequently asked questions

Frequently asked questions about the services we offer.  we are always happy to help with any queries you may have, the following are a selection of questions we have already answered for our customers.

How long does a screening take?

Depending on the package you have selected, your screening will take anywhere from 10 minutes to 30 minutes.  We ask that you arrive to your appointment 10 minutes in advance to avoid any delays and make sure the screening event runs to schedule.

We’re able to perform the screenings so quickly as there is no invasive physical examination required – this means your screening shouldn’t impact your plans for the day.

Can I get a screening package on the NHS?

The NHS does have a screening programme in place to screen for certain illnesses in people of certain ages.  However, the NHS does not normally offer comprehensive screening with a detailed personalised results report, unless your GP requests a test when you display symptoms.

What qualifications or accreditations does Bluecrest have?

We work with The Doctors Laboratory (TDL), who are the largest independent provider of clinical laboratory diagnostic services in the UK.  TDL are fully CPA accredited and are currently transitioning across to ISO 15189 in accordance with UKAS schedules for assessment.

We are regulated by the Care Quality Commission (CQC) and we strictly comply with their guidelines and auditing procedures. You can view our latest CQC report here. Our Medical panel consists of registered GPs, together with an accredited Nutrition and a qualified Cognitive Behavioural Therapist.

Additionally, Bluecrest have attained ISO 9001:2015 Quality Management Systems standard, so you can be assured we follow best business practices.

What qualifications do your staff have?

All our Health Screening Specialists are fully trained in phlebotomy (blood drawing) and have varying backgrounds in the health and wellbeing sector.  Some are trained Nurses, whilst others hold Bachelors and Masters degrees in subjects including Sports Science, Fitness, Nutrition, Dietetics, Physiology and Physiotherapy.

We also have a panel of Medical professionals who advise Bluecrest on package contents and individual tests so that we can ensure all our tests are medically appropriate, our equipment is top of the range and the tests we use are the most up to date and appropriate for each condition.  Our Medical panel includes 3 registered GPs, an experienced Cognitive Behavioural Therapist and a qualified Nutritionist.

Why did you write to me?

We wrote to you because you live in an area where we are holding our next screening event.  We write to everyone in the area to invite them along.

What information do you have about me?

We partner with data companies who provide us with a list of names and addresses of people who live in the areas we are holding our screening events.  We don’t hold any other information about you, including medical or health information.

We are not affiliated with your personal GP or the NHS, although lots of our customers like to share the GP summary from their Bluecrest results report with their own GP for their records.

How can I get removed from the mailing list?

If you’d like us to delete your name and address from our mailing list, please complete this simple form

Where did you get my name and address from?

We partner with data companies who provide us with a list of names and addresses of people who live in the areas we are holding our screening events. These data companies tend to collect names and addresses from their partner companies in the healthcare, fashion, travel and technology industry. Under the new data protection law (GDPR May 2018) we have a number of lawful reasons for using (processing) your personal information (i.e. your name and address). In order to invite you by post to use our services we are using legitimate interest as the lawful basis for processing. This means that we can process your name and address for direct marketing purposes provided the processing isn’t excessive, unreasonable or harmful to your rights. We will not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). This means we can carry out our work helping individuals stay informed about their health provided we’re carefully balancing this against your rights.

We do everything in our power to ensure the names and addresses we receive are compliant with GDPR, Data Protection and the Mailing Preference Service so we are not writing to people who don’t want to hear from us. If you have received a letter and you would like us to delete your name and address, please complete this form and we will ensure your name and address is removed from our database. If you’d like to opt-out of all third-party communications from any company, you may wish to sign up to the Mailing Preference Service.

What happens if I can no longer attend my appointment?

If you’re unable to attend your appointment for any reason such as illness or bad weather, please call us on freephone 0800 652 2173 so that we can rearrange your appointment free of charge.

Why do I need to pay for my screening up front?

Our screenings are very popular so we tend to have limited places available at each event.  We ask for payment in advance of your appointment in order to secure your booking.

How invasive are your screenings?

Our screenings are designed to be as non-invasive as possible.  Most screening packages require a blood sample, so we ask that your clothing is non-restrictive so our Health Screening Specialists (HSS) can access your arm to take the blood sample.  If your screening includes a body composition analysis, you will be asked to remove your shoes and socks.  If your screening involves a Blood Pressure, Peripheral Arterial Disease, or ECG test, our HSS will also need to access your upper arms and lower legs.  Aside from your shoes and socks, you’ll remain fully clothed throughout your appointment.

Why do you need to ask me medical questions, for example whether I’m taking any medication?

Some of our tests are only medically appropriate for certain age groups and genders, so we need to ask a few basic medical questions to ensure the tests you select are the most appropriate for you.  Additionally, readings from certain tests can be affected by medication or pre-existing medical conditions – for example, people with pacemakers will not be able to have an ECG or a body composition scan as our equipment could interfere with the device.

Will you share my details with other companies?

We won’t share any of your details with other companies for marketing purposes without your permission.


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